2017 Speakers


Dale Walsh

Director of Service Advantage Innovation

Ricoh USA Inc.

As the Director of Service Advantage Innovation, Dale is responsible for developing new and innovative strategies, solutions and partnerships for Ricoh Service Advantage in the Americas and Globally. He focuses primarily on emerging markets and technologies such as Robotics, Drones and other Unmanned Systems, Intelligent Locking Systems as well as last mile delivery solutions. Dale’s role is to assist companies both large and small in utilizing Ricoh's massive global infrastructure including our Field Service Technicians, Call Centers, Help Desks, Depot Repair, Training Services and Remote Monitoring Services to create their own Service Advantage.  Dale has been with the Ricoh family of companies for over 25 years and lives in the Atlanta, GA area.


Robotics as a Service: Feasibility and Opportunity